Hop Studio

Refund Policy

Last updated: 13 November 2026

This policy applies to purchases of Hop Studio (the "Studio"), the AI video editing plugin for Claude sold by Vibha In Progress ("we", "us") at vibha.is and studio.vibha.is. Please read it before purchasing.

1. What you are buying

The Studio is a digital product: a downloadable plugin and setup guide, delivered instantly after payment through a private access page. Each product page describes what the Studio includes and what it requires, including that a paid Claude plan is needed separately. Because the Studio is delivered as files that cannot be returned once downloaded, refunds are limited to the situations below.

2. When we will issue a refund

We will refund your purchase in full if, after you have tried to use the Studio in good faith:

• It is not compatible with your device or system and cannot be made to run on it;
• You cannot set it up or use it because of a problem that we are unable to resolve with you through support (by email, the buyers' community or a live setup session); or
• It does not work as described, for example it produces faulty output or you experience a genuine problem with the output that we cannot fix.

In all of these cases, a refund is issued only when all of the following apply: you have sent us the information listed in section 4, you have worked with us to try to fix the problem (including a live setup attempt if we ask for one), and we have not been able to fix it together. Naming one of the reasons above is not enough on its own.

3. When we will not issue a refund

Refunds are not issued for:

• A change of mind after purchase;
• Already having, or preferring, a similar Claude or AI editing setup of your own;
• Not using the Studio, or not attending a live session that was offered to you; or
• The separate cost of your Claude plan or any third-party tools.

The Studio's contents, requirements and delivery are clearly described before you buy, so please make sure it suits your needs before purchasing.

4. How to request a refund

Because the Studio is a download that cannot be returned, refunds depend on a genuine, verifiable issue that we have not been able to resolve with you. To request one, email contact@vibha.is within 7 days of purchase with your order number (it starts with "STUDIO-" and appears in your confirmation email) and the following, so that we can verify and, where possible, fix the problem:

• the exact error message, or a screenshot or screen recording showing the problem;
• the log or terminal output, where relevant;
• your device, operating system version and Claude app and plan details (for compatibility issues); and
• what you have already tried, including the setup steps you followed.

Before approving a refund, we may ask you to attempt the setup once live with us; the live setup workshop counts. If the issue qualifies under section 2 and cannot be resolved, we will confirm the refund by email. Requests without this information, or that fall under section 3, may not be approved.

5. How refunds are paid

Approved refunds are returned to the original payment method through our payment provider, Stripe. They normally appear within 5–10 business days, depending on your bank. When a refund is issued, access to the Studio download and buyers-only resources ends, and you agree to delete any copies of the Studio files.

6. Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

7. Contact

Questions about this policy: contact@vibha.is.